The Clean Energy Council (CEC) Solar PV Retailer Code of Conduct was launched by Federal Environment Minister Greg Hunt in Canberra today.
Following the Australian Competition and Consumer Commission (ACCC) authorisation of the scheme in September, the code is now fully operational and open for applications. Interested solar PV retail businesses are strongly encouraged to get behind the code by becoming signatories.
The solar industry is well regulated, with all systems needing to meet Australian standards and be installed by a specially trained and accredited solar installer. This code is another important step that provides consumers with even greater confidence, and the ability to select a retailer who guarantees a high level of customer service.
The CEC would like to thank the founding signatories to the code – Energy Matters, Ingenero, Springers Solar, Suntrix and Bradford Solar – for their dedication to lifting the standards of customer service across the sector.
A list of current CEC Approved Retailers can be found at approvedsolarretailer.com.au. Interested solar businesses and installers who are not solar PV retailers are encouraged to keep an eye on this website to check out which companies sign on to the code.
Why should my solar retail business sign on to the code?
The code will give your business the opportunity to distinguish itself in the PV market as a best practice retailer. If your company already offers a quality product and service to PV consumers, signing on to the code will provide your organisation with access to the brandmark (below) that reassures consumers of this.
The code brandmark will deliver a strong competitive advantage and marketing opportunity and give consumers confidence that your company will deliver a quality product, adhere to all relevant consumer protection laws, and be prepared to back the operation of their PV system for a minimum five-year period.
Importantly, by becoming a code signatory, your company will be helping to make a positive difference in lifting the reputation and sustainability of the solar PV industry.
A flyer promoting the benefits of the code to consumers is available on the website. To apply to become a code signatory, download a copy of the code, or for more information visit approvedsolarretailer.com.au.